Grumpy Old Man
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@NTA said in Grumpy Old Man:
Fucking Car Dealerships - service team specifically.
Wife bought a 2019 Kia Cerato. Good value for $26k with bells and whistles etc. "Capped price servicing" as advertised. Firstly, it is $590 or thereabouts, which is taking the piss.
An hour after I drop it off they call Mrs TA who passes the phone to me. They want to inspect and clean the throttle body for $120.
Me: "Isn't that part of the service schedule?"
Them: "No but we recommend it after 35,000km"
Me: "The car has done less than 30,000km"
Them: " ... "
Me: " ... look do it if you think it needs doing and I'll look into it after I pick it up " (Mrs TA signalling I shouldn't be too aggressive with them).Another hour passes and the old "Your rear wiper needs replacing" so Mrs TA passes the phone to me
Me: "Oh yeah? I used it this morning and it seemed fine. How much?"
Them: "$71"
Me, no longer able to hold back my disdain: "Mate you are kidding yourself if you think I'm paying you seventy bucks for something I can do in 5 minutes with a part from Supercheap. Not a chance." (Mrs TA looking upset that I've done my rag at these gouging fluffybunnies).Went in and picked up the car, expecting the original $590 service + $120 throttle body clean. Whole service was only $615, which is still a fucking ripoff, but it wasn't going to end well if they reached for $700. It was a very quick, very quiet handover.
I was relaying this story to a work colleague today, who mentioned their mum has the same model Kia. She got the same bullshit about throttle body and wiper blades.
So I'm off to write some Google and FB reviews.
I bought the same car new this year. Looking forward to that upcoming level of service
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@voodoo said in Grumpy Old Man:
I bought the same car new this year. Looking forward to that upcoming level of service
Take it back to the dealer for the first two services. When they ring about the throttle body clean, you can say "Ah yes, a mate of mine said you'd do this. I've got the Ombudsman on speed dial for just such an occasion!"
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@NTA said in Grumpy Old Man:
@voodoo said in Grumpy Old Man:
I bought the same car new this year. Looking forward to that upcoming level of service
Take it back to the dealer for the first two services. When they ring about the throttle body clean, you can say "Ah yes, a mate of mine said you'd do this. I've got the Ombudsman on speed dial for just such an occasion!"
I've already had the first free one at 3kms - the dealer is in the Hunter Valley so I won't be going there! Will update you in 6 months...and will be sure to reference you!
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At that age/use of a new vehicle a throttle body clean is about a 10 minute job at most.
Bastards have you over a barrel and don't seem to be using lube.I don't even bother on my old vehicles. Just reset the throttle body ECM (usually a sequence of starter push and accelerator hold down) and any roughness/delay disappears.
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OK. Bought and installed a new and moderately expensive kitchen tap just over a year ago. Last week the valve went faulty and, as you would expect, it's a non-standard valve.
Ring up the manufacturer/supplier to order a new one and complain loudly and get told it's covered by their 10 year guarantee. While on the phone, I send them my invoice and they email back seconds later with details of the replacement valves they are sending me, together with a tracking number for 24hr delivery.
As a GOM, I now feel dirty.
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So you’re grumpy about having nothing to be grumpy about?
This thread is now closed. We have a winner.
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@Catogrande said in Grumpy Old Man:
So you’re grumpy about having nothing to be grumpy about?
It's a win/win scenario
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@Catogrande said in Grumpy Old Man:
So you’re grumpy about having nothing to be grumpy about?
This thread is now closed. We have a winner.
Too much detail and accuracy, disqualified.
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@Victor-Meldrew they don't make taps like they used too, now they just rely on cheap replacement parts instead of making it last. GOM restored.
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@Victor-Meldrew said in Grumpy Old Man:
OK. Bought and installed a new and moderately expensive kitchen tap just over a year ago. Last week the valve went faulty and, as you would expect, it's a non-standard valve.
Ring up the manufacturer/supplier to order a new one and complain loudly and get told it's covered by their 10 year guarantee. While on the phone, I send them my invoice and they email back seconds later with details of the replacement valves they are sending me, together with a tracking number for 24hr delivery.
As a GOM, I now feel dirty.
I hate it when you’re all itching for a fight and fluffybunnies do the right thing and actually provide outstanding customer service.
Thank god I have a punching bag.
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@MN5 I had that when a TV shat itself years back...repairer couldnt tell me why it failed, it was actually 6 months outside its 24 month warranty.
I rang Panasonic, ready for a scrap, they put me on hold, called the repairer to find to the issue, came back on and said they'd be sending me a new TV, and as my one was obsolete, it would be the new version, had it the next day!
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@taniwharugby said in Grumpy Old Man:
@MN5 I had that when a TV shat itself years back...repairer couldnt tell me why it failed, it was actually 6 months outside its 24 month warranty.
I rang Panasonic, ready for a scrap, they put me on hold, called the repairer to find to the issue, came back on and said they'd be sending me a new TV, and as my one was obsolete, it would be the new version, had it the next day!
Posts like this make me want to start a “Happy old man” thread.
It wouldn’t see much action though.
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@MN5 said in Grumpy Old Man:
Posts like this make me want to start a “Happy old man” thread.
I started something similar once but it died. God I love this place...
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@Victor-Meldrew said in Grumpy Old Man:
@MN5 said in Grumpy Old Man:
Posts like this make me want to start a “Happy old man” thread.
I started something similar once but it died. God I love this place...
True. No one wants to hear anyone wank on about how good their life is. No surprises
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@MN5 said in Grumpy Old Man:
@Victor-Meldrew said in Grumpy Old Man:
OK. Bought and installed a new and moderately expensive kitchen tap just over a year ago. Last week the valve went faulty and, as you would expect, it's a non-standard valve.
Ring up the manufacturer/supplier to order a new one and complain loudly and get told it's covered by their 10 year guarantee. While on the phone, I send them my invoice and they email back seconds later with details of the replacement valves they are sending me, together with a tracking number for 24hr delivery.
As a GOM, I now feel dirty.
I hate it when you’re all itching for a fight and fluffybunnies do the right thing and actually provide outstanding customer service.
In all seriousness, I'll praise great customer service to the skies - great indicator of a successful, well-run company
Thank god I have a punching bag.
There's always the Foster thread...
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@Victor-Meldrew said in Grumpy Old Man:
@MN5 said in Grumpy Old Man:
@Victor-Meldrew said in Grumpy Old Man:
OK. Bought and installed a new and moderately expensive kitchen tap just over a year ago. Last week the valve went faulty and, as you would expect, it's a non-standard valve.
Ring up the manufacturer/supplier to order a new one and complain loudly and get told it's covered by their 10 year guarantee. While on the phone, I send them my invoice and they email back seconds later with details of the replacement valves they are sending me, together with a tracking number for 24hr delivery.
As a GOM, I now feel dirty.
I hate it when you’re all itching for a fight and fluffybunnies do the right thing and actually provide outstanding customer service.
In all seriousness, I'll praise great customer service to the skies - great indicator of a successful, well-run company
Thank god I have a punching bag.
There's always the Foster thread...
I let others get worked up over there. Not me. It’s only sport. I’ve grown up since 1999
