Grumpy Old Man
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@victor-meldrew said in Grumpy Old Man:
@snowy said in Grumpy Old Man:
@victor-meldrew You have just raised an issue that I have wondered about for a while. When they say that this call may be recorded (for training, yeah right, or to see how pissed off they can make their customers) are they still recording when I am on hold?
The recording would be an abject lesson in use the of expletives, threats and profanities. The training value in that must be immense.
Dunno. Good point.
You were able to get a transcript of any recorded interaction at one stage under data protection rules. An evil idea is forming. 😈
I've wondered about that for a while... can you request a copy?
I know that most companies have "policies" which adhere to certain data-retention ideals... not sure which territories these translate into laws.
But I have to watch a goddamn training video every 6 months or a year, telling me the same shit all over again. And I suspect that in the EU, at least, these are based on laws...- All data collected needs to be relevant, and only used for the purposes agreed to by the customer/public-member
- Upon request - any customer/public-member - must be able to look at the data you've got on them
- Upon request - any customer/public-member - must be able to request a timely deletion or update of the data you've got on them.
So... yeah - you could have some fun with that.
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@snowy said in Grumpy Old Man:
@victor-meldrew You have just raised an issue that I have wondered about for a while. When they say that this call may be recorded (for training, yeah right, or to see how pissed off they can make their customers) are they still recording when I am on hold?
The recording would be an abject lesson in use the of expletives, threats and profanities. The training value in that must be immense.
& @victor-meldrew
Yes you are still recorded whilst on hold, its the most entertaining part when reviewing calls for complaints from patients. Usually lots of singing, shouting at kids and spouses... Our recording system kicks in the moment you reach our queue, for data on call wait times etc
Also worth noting that if you ever speak to a GP for a phone consultation that is recorded too, so remember that if you ever have any reason to complain about your care.Re data protection, under GDPR we have to state on our phones that calls are recorded and inform patient's that they can opt out of this by informing the Receptionist who will pause the recording. Everything belongs to you if it involves you, so you can request copies of your records etc.
The NHS app and local online patient access systems have really helped with that though. -
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@snowy said in Grumpy Old Man:
@r-l said in Grumpy Old Man:
Yes you are still recorded whilst on hold,
Oh shit.
Yup, thought so.
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@r-l said in Grumpy Old Man:
@snowy said in Grumpy Old Man:
@r-l said in Grumpy Old Man:
Yes you are still recorded whilst on hold,
Oh shit.
Yup, thought so.
Explains why my bank isn't quite as happy to hear from me these days...
And the phone company.
And the internet company
And the credit card company
And the power companyJust, oh shit.
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@snowy so let it be a lesson to you all now... This is your moment to shine and be remembered, the minute you are put on hold whip out your best stuff
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@r-l said in Grumpy Old Man:
whip out your best stuff
I'm not sure if that means what I thought meant...
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@snowy also men have a habit of breathing really heavily down phones so you'd probably end up with the police being called.
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@r-l said in Grumpy Old Man:
@snowy also men have a habit of breathing really heavily down phones so you'd probably end up with the police being called.
Maybe they only do that to you?
I can't really imagine a heavy breather on hold to an Indian bloke in a call centre in Mumbai.
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@snowy said in Grumpy Old Man:
I can't really imagine a heavy breather on hold to an Indian bloke in a call centre in Mumbai.
Umm yeah I've never done that whilst getting my "refund because my amazon account had been hacked" .. They always seem distracted before they finish the job.
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@r-l said in Grumpy Old Man:
Umm yeah I've never done that whilst getting my refund because my amazon account had been hacked... They always seem distracted before they finish the job.
Have just had that exact thing happen to me. The amazon account and the time spent on the phone with the Indian bloke. Amex just refunded it all after I explained that I was swearing at the Indian bloke whilst on hold. I now know that that was recorded.
Not sure about the last bit...
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Two supermarket related GOM posts from me after my trip to Countdown tonight.
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Why do the self scanning check outs grind to a halt when you scan alcohol through them until you get approval? You then stand there for five minutes while the overworked supervisor deals with something down the other end of the checkout queue. The New World ones allow the option of the purchase being approved at any point between scanning the item and paying for it, which means you can scan your other groceries while you wait.
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The super-cool checkout supervisor, who is one of my favourite random people I see in my day-to-day business was saying that almost every day, they've had arseholes who kick up a stink and threaten staff or security about having to sign into the covid app, or having to wear a mask. Why do people have to be such piston wristed gibbons and take it out on the staff just trying to do their jobs? I hate people some days.
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Mate, that’s serious grumpiness, right there. I swear if I just opened a window I could hear your gnashing of teeth from 14,000 miles away. Top work.
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@catogrande said in Grumpy Old Man:
Mate, that’s serious grumpiness, right there. I swear if I just opened a window I could hear your gnashing of teeth from 14,000 miles away. Top work.
It’s what the thread is all about.
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@mn5 said in Grumpy Old Man:
@catogrande said in Grumpy Old Man:
Mate, that’s serious grumpiness, right there. I swear if I just opened a window I could hear your gnashing of teeth from 14,000 miles away. Top work.
It’s what the thread is all about.
It wasn’t a complaint, more praise where praise is due. No need to get grumpy about it.
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@R-L @Snowy
@snowy said in Grumpy Old Man:
I can't really imagine a heavy breather on hold to an Indian bloke in a call centre in Mumbai.
Umm yeah I've never done that whilst getting my "refund because my amazon account had been hacked" .. They always seem distracted before they finish the job. @Snowy
Take a bow, you two. Easily the funniest double-act on the Fern. Bloody hilarious when the pair of you get in the groove.
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@aucklandwarlord the self scan here doesn't stop for alcohol etc until you go to pay and they've recently started having a little checkout screen type thing down the end where the supervisor stands so they just tap the screen there rather than having to come over and fuck about.
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@r-l said in Grumpy Old Man:
@snowy also men have a habit of breathing really heavily down phones so you'd probably end up with the police being called.
How do you know it's not asthma?
