NZ Banks - Looking for recommendation

Hooroo

I am wondering what the fernship thinks of their bank. I changed to my bank (Won't say who yet as I want to see if people say anything positive about (not) said bank) a couple of years ago and regret the decision. It was purely to line up with true love as it had a benefit which I can't remember what. Now there is no benefit as most things are real time here in NZ.
 
I had a call with them this morning about an issue and they couldn't have been less helpful without hanging up on me.
 
I want to change but I want to go to one with great service.
 
Recommendations please.
 
Or any good stories relaitng to your bank
 
Cheers
 
Hooroo

Nepia

I've been with Kiwibank for years and despite not having 'proper' branches I've found them great to deal with. I actually have my Kiwisaver with them as well and I've been surprised at how well it's been going.
 
I had banked with National for 20 odd years but when I was studying for my Masters they cancelled my student overdraft and sent it to Baycorp within a few weeks of my finishing as my mail hadn't caught up with me.
It coincided with a change of staff at my local branch back in Hawkes Bay and I was assigned to a young guy on a graduate progamme rather than go to one of the older ladies who knew everyone in my family. It took about a year of arguing with them before they let Baycorp know there was no issue and it was removed from my credit report. What was extremely stupid is that the overdraft was for $500 and I had way more than that in my savings account with the same bank.

mariner4life

<blockquote class="ipsBlockquote" data-author="Nepia" data-cid="603942" data-time="1470612278">
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I've been with Kiwibank for years and despite not having 'proper' branches I've found them great to deal with. I actually have my Kiwisaver with them as well and I've been surprised at how well it's been going.
 
I had banked with National for 20 odd years but when I was studying for my Masters they cancelled my student overdraft and sent it to Baycorp within a few weeks of my finishing as my mail hadn't caught up with me.
It coincided with a change of staff at my local branch back in Hawkes Bay and I was assigned to a young guy on a graduate progamme rather than go to one of the older ladies who knew everyone in my family. It took about a year of arguing with them before they let Baycorp know there was no issue and it was removed from my credit report. What was extremely stupid is that the overdraft was for $500 and I had way more than that in my savings account with the same bank.
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holy shit ANZ did the same thing to me! I never forgave them for that, fluffybunnies.

taniwharugby

I moved my mortgage (and all my accounts bar my Credit Card) over from ANZ to NZ Home Loans, who are more like a broker, as my mortgage is through ASB (which coincidentally is same as my Kiwisaver) and have been very happy since. Move was driven by better mortgage structuring than poor service from ANZ, but have to say very happy with the move.
 
They were great during our build process too.

Nepia

<blockquote class="ipsBlockquote" data-author="mariner4life" data-cid="603943" data-time="1470612429">
<div>
holy shit ANZ did the same thing to me! I never forgave them for that, fluffybunnys. 
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Dumb ass way too lose customers for the 'real' money making in the future too - mortgages, loans, credit cards etc.

jegga

<blockquote class="ipsBlockquote" data-author="Nepia" data-cid="603945" data-time="1470612563">
Dumb ass way too lose customers for the 'real' money making in the future too - mortgages, loans, credit cards etc.</blockquote>
 
We were looking at buying s house and our mortgage broker said they had the best deal at the time , we didn't go ahead with it and part of the deal involved opening an account with them . A year later they sent me a statement showing I was $100s in debt to the pricks because they kept deducting fees on the dormant account and then overdraft fees on top of that to pay their fees. If they had of sent me any statements over the course of the year I would have sorted it . They had to wipe all the fees in the end , pointless rant though as I don't think the useless fluffybunnies exist anymore as a bank. 
I've been with bnz since college , they are ok as far as banks go I guess.

canefan

<blockquote class="ipsBlockquote" data-author="mariner4life" data-cid="603943" data-time="1470612429">
<div>
holy shit ANZ did the same thing to me! I never forgave them for that, fluffybunnys. 
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Well they are one in the same...

canefan

I've been with ASB since uni, spent some time with TSB also who do very good deals but have fewer branches (not a problem these days, who goes into the branch?) and their service was good but I decided to consolidate and picked the bank with more branches

Hooroo

<blockquote class="ipsBlockquote" data-author="canefan" data-cid="603960" data-time="1470614862">
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Well they are one in the same...
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Back then National was still part of Lloyds if I remember correctly. ANZ Purchased them in the 2000's?

taniwharugby

yeah think it was mid-2000s and then more recently they did away with the National branding altogether (they were no longer allowed to use the Horse)

jegga

<blockquote class="ipsBlockquote" data-author="taniwharugby" data-cid="603968" data-time="1470617085">
yeah think it was mid-2000s and then more recently they did away with the National branding altogether (they were no longer allowed to use the Horse)</blockquote>u 
Didn't it die? The ex used to ride one of foals and it got turned into dog tucker when we were together . She was distraught even though she hadn't seen the bloody thing in years. I didn't cheer her up much/at all when I told her about my stepsister turning up to her horse riding club to find her favourite nag was nowhere to be seen and when she asked where it was the old dragon who ran the place took her to the shed where they kept the freezer and opened the lid and said " here it is".

Hooroo

He means the Logo not the actually horse on the advert!

jegga

<blockquote class="ipsBlockquote" data-author="Hooroo" data-cid="603978" data-time="1470618209">
He means the Logo not the actually horse on the advert!</blockquote>
 
Ah, that makes sense .in not sure a horse rearing up to stomp the shit out of you is a good logo anyway but quite fitting in my experience with them.

MajorRage

ANZ screwed me when at university. They gave me a free overdraft which I didn't want and didn't request. So I called them up and got it cancelled, as said there was no need. All fine and dandy.
 
Then one day, I got some money out which put it into OD. I didn't check the balance, as I just assumed it would have declined if going OD. Instead gave me the cash, but then charged me $100 to go into OD which I didn't have authorised.
 
They refused to budge on their stance when I told them what happened. So I killed the account, paid the fine and walked away.
 
About 6 years later I was getting an offshore mortgage and they came flying in. I took about 5 meetings, and wasted hours and hours of time on documentation / applications etc. Anyway, they offered me the mortgage finally, so I wrote a letter explaining what had happened earlier and how much I enjoyed using well over $100 of their resources during the application process, for a mortgage which I never had any intent on signing up for.
 
Totally pathetic on my part. But I enjoyed it.

taniwharugby

Westpac did that to me one time in my teens, fortunately I played golf with one of the guys there and he got it all sorted, despite the women at the service desk playing hardball (unsure if this was the rules or that I used to date her daughter....)

MajorRage

I should actually add that in hindsight, this wasn't really a problem with the company, just more the local bank manager as a person who flatly refused to look at the situation for what it was.
 
If they offered a good package/service now, I'd be more than happy to use them.

aucklandwarlord

We use ASB at the moment, but have previously used National Bank and then ANZ by default after the merger. 
 
We found the product that ANZ offered was good, but their staff and systems bordered on incompetent. Despite having around 600k of lending, we didn't qualify for a personal banker, so whenever we needed something done, we had to call and arrange for the paperwork to be sent to a branch for us to go in and sign or whatever. The problem with this was, about 60 percent of the time when we turned up to sign the branch the paperwork wasn't there or, wasn't the right thing, or they had no idea who we were or what we were there for. Then when we went to buy our most recent house in Auckland, with my parents as limited guarantors, they tried to demand 2 years worth of accounts for my parents businesses, despite them being able to show they were financially stable enough with term deposits that they could easily bail us out if it came to it. In the end we walked away from ANZ for that very reason. As with MajorRage, about two months after we left, I started getting phone calls every few weeks asking if we wanted to come back. 
 
We now have our accounts with ASB and have our own personal banker. She is awesome, and even though we're overseas, everything is easily sorted by emails. ASB smashed us with break fees when we sold our rental property late last year and wouldn't budge on them, but that was more our own fault for making a stupid long term interest rate choice a few years back. The only grievance I have with ASB is that we still pay account fees on our revolving credit, despite having a reasonable amount of lending with them, and therefore paying a small fortune in interest each month anyway.

Hooroo

Is anyone with BNZ? That is who I am with and I thikn they Suck! I was happy at National Bank and then it merged with ANZ and for me, they fell to pieces with customer service so I didn't mind popping to BNZ. Now ANZ look fantastic in comparison.
 
I might go and have a chat with ASB.
 
I run a few horse accounts through Westpac and they must be 20 years behind with their technology????

Smudge

Might be some useful advice here too (not trying to be a dick about there being a recent topic - just genuinely thought this might be helpful)
 
<a data-ipb='nomediaparse' href='http://www.daimenhutchison.com/rugby/index.php/topic/42058-banking-nonsense/'>http://www.daimenhutchison.com/rugby/index.php/topic/42058-banking-nonsense/</a>

Hooroo

Nice one. I forgot about that thread.

The Silver Fern

NZ Banks - Looking for recommendation